Have bought 3 carpets from this company over the past 3 years for buy to lets and most recently for my own flat. Service on the whole is great and they acn fit the carpets pretty quickly.
Reason for this review and for the high marks is that my most recent purchase had a p roblem. The fitting of the carpet wasn't done correctly and the carpet hadn't been stretched enough so was therefore coming out of the door bars and was riding off the underlay so appeared ruffled.
I contacted Carpet Smart 11 months after the fit and they sent someone round to check the problem. When they saw the fault they apologised and immediately stretced the carpet out. I have to say I was expecting a real battle on this but I was really pleasantly surprised with how the company dealt with the complaint, especially afetr such a long period. Really good customer service, great products and pretty reasonable prices plus, it seems an excellent after sales service. I will be using again and again.