Great selection of fabric.
Staff have, on some occasions being horrendously rude.
I am a regular at the shop, and in 2013 started to dread going due to customer service. In recent months I have had a smile and very helpful conversation with a new guy and girl on the cutting table, so I do hope the service is on the up.
In 2013 I heard two staff rudely laugh, swear and make fun of the a customer's fabric choice (after she just left the cutting table, still in the shop!) and be very cruel about how the finished product could look on her body. I was so appalled! They were very nasty.
This comment has an official response:i have just read your email and was dismayed to hear that my staff had been rude. This is unacceptable and i am sorry that this happened
i am in the shop on a monday and wednesday and if you have the opportunity to call in please come and speak to me.
If this is not convenient you can contact me at firstname.lastname@example.org
I have spoken to the staff and this should not happen again.
Thankyou for bringing this matter to my attention.
From: j felby