Chesney's may sell beautiful fireplaces but they did not aid in any of the process to get it installed - be aware, listen carefully and don't assume they will manage any of it. The salesmen implies that the fireplace installation will be managed by them (once the chimney is certified) but all they do is sub-contract and then wash their hands of the process. We dealt with 4 different companies - chimney sweep, fireplace lining firm, installer and the gas fitter - none directly employed by Chesney's or who Chesney's will resolve issues with. They politely (and they are polite) take your call/email and then don't respond - unless you've managed to resolve it yourself!!!
The only part they do is supply the fireplace and in our case even one (of 2) given to the installer was the wrong one!!! More disppointingly they didn't even have the courtesy to call to apologise or advise when the correct one would be available. The sub-contractor had to deliver the news.
Hugely disppointed by the whole experience.