I couldn't disagree more. I bought a beanbag there in February 2011 and fair enough a seam came loose recently (May 2011). However I rang the BeanBagShack and got a response immediately. They told me that if I brought my beanbag over they would look at it and then depending on its condition will either replace it or fix it. I went there the same day and got a new beanbag without even having to show a receipt. The owner of the shop is extremely friendly and I can only recommend the BeanBagShack.