A N D Domestics
3 / 10 from 19 reviews
530 Chigwell Road
Woodford Bridge
Woodford Green
IG8 8PA
020 8505 5777
Domestic Appliance Shops
Monday |
Open 09:00 - Closes 17:30 |
Tuesday |
Open 09:00 - Closes 17:30 |
Wednesday |
Open 09:00 - Closes 17:30 |
Thursday |
Open 09:00 - Closes 17:30 |
Friday |
Open 09:00 - Closes 17:30 |
Saturday |
Open 09:00 - Closes 17:00 |
Sunday | Closed |
User Reviews
from Romford
Jan 3, 2024
from Hornchurch
Nov 27, 2023
On the day the engineer attended and declared the fridge verbally as unrepairable , However the freezer needed a part and he would sort it out. Its now November and still no word as to the part accusing BEKO not responding to their request. So £200 later nothing has changed. I have received NO communication whatsoever.
I guess AND do not want to bother.
I will enlighten BEKO of there choice repair agents.
from Enfield
Jan 27, 2023
from London
Jan 23, 2023
After being sent to this company from manufacturing company of my washing machine. I was originally booked an appointment for an engineer to check my washing machine this appointment was cancelled and i was told to call to find out why. I did apparently without checking they knew what was wrong with my washing machine, ordered the part and was waiting and when the parts ready they would book another appointment.
This happened after a week. I again had to call to book an appointment. When the part was in. I did this. A date and time this is all.
The day comes for the appointment for my washing machine to be fixed. I get a text saying theyll be there between 9:15-12:15 great i took the day off work so thought this was perfect. I got a call from a number i did not know at 11:50 stating the engineer was outside my property and needed a permit. (Voicemail) and to call back the engineer will wait only 10 minutes.i went to check outside there was no engineer outside my property.
I called back immediately knowing who it was to explain no engineer was here.
I was on hold the whole time. While still on hold at 12pm i had a call from the number stating the engineer has moved on?
I questioned this as there was noone outside my property and i had a car park so no permit needed.
I was confronted with aggyness and rudensss. I explained it definitely was not my property.
They recalled the address which was clearly incorrect and stated ‘oh well we cant come back now as we are not insured to work on a property that is incorrect’
I questioned this again and they said well your manufacturer company didn’t give me the correct address, i said but i booked this appointment with your company so why was my address not confirmed before booking the appointment to confirm the engineer was going to the correct address.
Again i was confront with complete rudeness stating well call your manufacturer and tell them not to use us if you do not like our company we dont want you anyways. I said what? I said corr your soo rude!
She was like no your sooo rude i said what your company booked me an appointment, cancelled it as the engineer knew what it was without checking and ordered a part not knowing if this part was correct or not? And then was coming back? Whose to say the part was correct and this appointment was going ahead anyways?
She said ‘what you mean my engineer (while shouting) is 35 years in the business his experienced he doesn’t need to look at the washing machine if its a common fault’ i said but its my washing machine how do you know without checking it? She was like oh what ever your so rude get a different company said bye and hung up! How rude!!!!
Such a scam!!!!
from Wanstead
May 10, 2022
EIGHT weeks later, no news. Meanwhile, I was warned and advised by a neighbour to get a second opinion, as she had a bad experience with this company. The independent engineer came and checked the machine. He said that all that was needed was a simple sump clean. He serviced it for half the call out fee that A.N.D charged and it works perfectly. A.N.D are being difficult regarding e refund. Taking it to trading standards and writing reviews everywhere. AVOID these scammers. BELIEVE the terrible reviews. They are there for a reason!
from South Woodford
Mar 21, 2022
from Braintree
Feb 11, 2022
Worst service I ever had with a company sent via my warranty policy and they are not even in the house yet.
from Hornchurch
Feb 2, 2022
from Woodford
Nov 15, 2021
from Essex
Jul 28, 2021
from Essex
Dec 2, 2020
from London
Nov 12, 2018
I bought a Kenwood Washing machine from Currys. It stopped working. Currys appointed AND Domestics to repair. Their engineer was incompetent and complained about parking and many other reasons. There are three off street parking outside.
Very Poor Service.
from London
Sep 4, 2014
I have since waited over 2 more weeks without any update and can never get through to anyone with instant information. It also takes forever 'to be looked up on the system' each time I call to chase up the missing part'
In terms of engineers, one guy was not very helpful, the other fantastic.
If a straightforward Hotpoint repair - probably fine. For anything else I would not recommen
from Loughton
Mar 3, 2014
from essex
Oct 21, 2013
from Wanstead
May 10, 2013
For many years I took out insurance with a large company who provided the most dreadful service.
I will certainly use AND again.
Jun 12, 2012
Jun 10, 2012
Jan 24, 2012
I contacted A.N.D asking what their charges were and after agreeing a price to repair my microwave, I instructed them to come and collect it. The following day a very rude man named Kevin come and tore the microwave out of it's housing to take back to his workshop.
After 2 weeks of chasing and having paid the labour charge up front, I was still left with a hole in my kitchen. They said a part was on order, they didn't consult me as to the cost, and they processed a second payment without my authorisation or consent. They have my unpaired microwave, which I'm told wont be delivered back to me but can be collected, they have refused to refund my card and i have no means to be able to collect my broken appliance. I'm suffering with a terrible illness which prevents me from going out of the house, plus i'm not nearly £200 out of pocket.
I do not recommend this company
I do not think Kevin has any manners or integrity. He has committed a crime and i don't know how to deal with this now. The police will not get involved because it's a civil matter. My debit card is not covered for a charge back, so i suppose i'm the one that has to bear the brunt of a seriously dishonest business!
Jul 2, 2012
from Ilford
Feb 16, 2011
Name: Jane Beccles
Location: Ilford
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