The Manager (Pau) at Costa at the St. John's Road shop is one of the best managers I have come across in any Costa I have visited, and I have visited a few. He knows his clients that your coffee is almost made as you walk into the shop. It is kept clean and again one of the cleanest I have seen. There are times when it is busy and they cannot clear tables but as soon as they have a free moment they are cleared. I think he would make an excellent area manager overseeing a number of shops.
If you want to keep him in your employ is suggest a promotion or wage increase.
Costa is a chain of Italian coffee shops offering coffee made the Italian way, slow roasted for 20 minutes for a fuller richer taste. Costa also offers a selection snacks and cakes.