Candid Lace Convenience Store

Rude and dismissive. Failing to meet his obligations from his agreement with click and collect to take returns . Literally been shouted at and tested like piece of dirt!

TOLD TO LEAVE MY BABY BY THE DOOR & REFUSED TO ACCEPT RETURN PARCEL.

REFUSED TO ACCEPT 1/2 PARCELS TO RETURN TO ASOS VIA YODEL'S COLLECT PLUS. TOLD ME TO LEAVE MY BABY IN SMALL PRAM [ICANDY RASPBERRY IF YOU DOUBT ME] AT THE DOOR. HIS EXACT WORDS WERE "LEAVE YOUR TROLLY BY THE DOOR". I COULD NOT FATHOM HE MEANT LEAVE MY BABY! BY THE DOOR, SO I ASKED IF HE MEANT THE PARCELS BY THE DOOR AND HE REPLIED "LEAVE THE TROLLY BY THE DOOR SO IT DOES NOT BLOCK OTHER CUSTOMERS FROM COMING IN" THERE WERE NO CUSTOMERS WHEN I ARRIVED AND NONE ARRIVED IN THE 40 MINS THAT I WAITED AT THE 261 BUS STOP OUTSIDE. HE ALSO RANTED ABOUT IF I DAMAGED ANYTHING WITH MY TROLLY IT COULDN'T BE REPLACED (BAFFLED) HE THEN TOOK THE FIRST ASOS PACKAGE BUT REFUSED THE SECOND (APPROX. 30CM BY 50CM ASOS BRANDED SHIPPING BOX), AS HE SAID HE DOES NOT TAKE LARGE PARCELS.

SEEMS LIKE THIS SHOP SHOULD NOT BE LISTED AS A COLLECT + YODEL STORE IN THAT CASE. I HAD TO WALK 25 MINS IN THE AUTUMN DARK WITH MY BABY TO DROP OFF THE PACKAGE [elsewhere]

Refused to accept my parcels, 4 of 4 parcels sent back to sender as this this company didn't deliver on the simple premise of offering the click and collect service as it advertises. Avoid at all costs or pay the price.