Venice Pizza

Ordered at 12noon, was told it would be 30mins. I called at 1pm and was told it'd be 4mins as the driver had left and they are less than a mile down the road from me. 1.30pm I called and suggested that perhaps a discount was in order, manager refused, said the driver was just minutes away. 20mins later, driver rings to ask my postcode! Nearly 2 hours to get pizza, terrible service, pizza was cold. Can of 7up was nice, hence 1/10.