I'm afraid I would have to agree with the first reviewer.
Petters did indeed used to have a lovely, homely atmosphere when it was the smaller shop next door. I had had no idea that it had been taken over by new owners until recently. It has since, in my opinion, changed somewhat.
What it has gained in size and luxury, it has lost in character and familiarity. They used to have wonderful previous owners and staff members; genuinely friendly and exceptionally helpful. A charming young man would spend an age discussing various fragrances with me whilst a beautiful middle aged woman could stand there for hours advising me on Clarins products.
The range of products now is quite large, however. It is ALMOST like a village department store. But, agreeing with other reviewers, they do not stock full ranges, rather appearing to sell the best sellers, for example.
Unfortunately, I have stopped visiting Petters. Some of the staff members are definitely rude and unecessariily arrogant. One of the senior staff is not helpful at all, preferring to pull silly faces and make silly remarks. After a totally unprovoked argument with her, I have refused to enter the premises.
It is a shame because there is potential there (as well as a genuine longing) for Petters to become again the once familiar, favourite meeting spot, time pass and general saviour of last minute celebratory gifts venue in Crouch End; its spirited hubbub of jolly, local residents and mothers was a joy to observe.