About: Boots is a chain of chemists offering a wide range of general health and hygiene items as well as providing cosmetics, toiletries and medicines. They also sell camera film, travel essentials and a selection of sweets and snacks.
Telephoned Boots this morning and went through the usual numbered options for each department. Chose 1 for pharmacy and was told that "caller is not available, Goodbye".
Very poor telephone service. Not a very good branch. Needs to improve customer service if it does not want to follow other high street stores into liquidation.
Repeat prescriptions not ready for collection leaving sick pensioners with no access to essential medicine. Several times I have had to return to the pharmacy the following day to collect medicines that were supposed to be prepared for collection days before. I would suggest better data input on computer system and better logistics management.