A completely horrendous experience. I am a highlights veteran -having had them done for over two decades. I have never met such arrogant, rude, unprofessional, talentless people. It took a basically hung-over hairdresser four hours to totally botch up half a head of highlights. They also seem to have trick of forcing add-ons, usually for about £25.00. onto the experience. I was told I NEEDED toner and was charged an extra £25.00 for it. There was no apology, no discount, no accountability. Total denial they had done anything wrong. Absolutely disgusting colour. STAY AWAY - there are far better places to go than this awful Salon.