Hair Shuttle

I got my hair cut at hair shuttle recently. The lady who cut my hair had extremely poor english. I did not realise when i was explaining about my hair. I had lkng hair half way down my back. I asked for a trim.The ladt basically "hacked"away at my hair. She kept saying she has experience and know what she was doing. So i took it that she took my comments about my hair onboard.She cut my hair to my shoulders very quickly. When i realized and asked will my hair stick out.She then started cutting again. Basically i left with my hair not even touching my shoulders and i went in there asking for a trim.
I suggest they employ people who actually can converse with the customers properly and understands and speak good english.