I stopped going here a while ago but recently tried them again and was very pleased with the end result of my locs. Thank you to Kent who was friendly & accommodating.
From previous experience, the initial reception/atmosphere on arrival can seem a little frosty, at times. There is a new receptionist who was very professional and helpful on the phone which gave me an improved impression.
I think a more individual approach to clients and letting them know what is happening at each stage eg products being used etc would improve the service further.
Wishing you continued success.