Despite the fact that my hair went horrifically (think cross between Ed Sheeran and Donald Trump) wrong, I'm giving 2/10 as the stylist and receptionist were clearly apologetic and decent people (we all have off days and it's only hair, not life or death!). The manager however, was a different story. He refused a refund, offering only a paltry percentage of the (huge) amount I paid and when I challenged him became aggressive, rude and thoroughly unprofessional. When I finally agreed (I didn't want to waste any more time arguing), he childishly took a further chunk off saying I should have accepted the first offer when I had the chance. Improvement could be made, perhaps, by some training in customer service.