Siam Nuad Thai

Alternative & Complementary Medicine Provider at 51 High Street
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Address
51 High Street
Penge
London
SE20 7AF
Map
Telephone
020 8659 0333
Region
Penge
Nearest Station
Kent House
0.32 miles
Opening Times
Monday Open 10:00 - Closes 20:00
Tuesday Open 10:00 - Closes 20:00
Wednesday Open 10:00 - Closes 20:00
Thursday Open 10:00 - Closes 20:00
Friday Open 10:00 - Closes 20:00
Saturday Open 10:00 - Closes 20:00
Sunday Open 10:00 - Closes 20:00

User Reviews

John Chapman
from Beckenham, Kent

Oct 23, 2020

I have been a regular customer (once or twice a month on average) for the past 7 years now, from back when is was Sen Thai, and before today have had no cause to give anything but positive reviews, to the point of recommending the owner and her staff to a great number of friends in need of a reliable massage service. Today however I feel left with no alternative but to share my negative review for the service received.
I attended Siam Nued yesterday morning to receive my massage as usual, the majority of the massage was of the usual high standard, but while massaging my head and especially around my temples I was in some discomfort, but having had massages for years I am well versed in the fine line walked of pain over reward, and accept that there will be some to endure to release tension. On leaving my temples were both very red, but again this is not uncommon, what was a concern was just how tender my head felt. On returning home my partner asked "what is wrong with your head?" and on closer examination I had what looked like carpet burns on either side of my head. The discomfort of these led me to have trouble sleeping, and the weeping of the sores meant that my head become stuck to my pillow. This morning I was still in discomfort and now have scabs on either side of my forehead, still tender to the touch. Having a good relationship with the owner, and feeling a little awkward about the situation, I went into the shop to highlight the effects and effectively make a complaint. What I had expected to be met with, from a lady I felt I knew well enough, was a sincere apology and perhaps an offer of a refund for yesterdays session. What I received however was at first a refusal to believe that this had been caused by the massage, asking if instead I had damaged it in some other way. Explaining that I was 100% sure that this is a direct effect of the massage, and following an exchange in Thai with the masseuse that gave me the massage, she then told me that it was just a reaction to tiger balm. Explaining that I had been having Thai massages for over 20 years, and many head massages using tiger balm and using a very high level of pressure (knowing this first hand having been her client directly on many occasions), she simply said that was the explanation and that it would be fine in a few days.
To say that I was disappointed would be an understatement, to not receive even an apology let alone for there to be no admission of responsibility what so ever both shocked and appalled me.
I attach images of my injuries for your viewing, and with a heavy heart say that I shall no longer be attending Siam Nued Thai massage, for although I have had many a good experience with their service, this incident where a member of staff clearly was not in the moment and paying attention, and did not take due care directly resulting in causing my injuries, and then to offer no apology, poor explanation of an excuse, and be so dismissive of a long standing regular client, is just appalling behavior.
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