Poor service but it used to be very good
The lady owner used to maintain oversight and it was a lovely place to go
Lack of hygiene from staff eating lunch and threading without washing hands
Inexperienced staff
Lack of manners
Osterley Salon
Beauty Salon at 173 Thornbury Road
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User Reviews
Sharon
from Hounslow
from Hounslow
Jun 15, 2023
Harjit
from Isleworth
from Isleworth
Dec 9, 2018
Very friendly staff and I have always been attended to in a timely manner and I have experienced that the owners of the Business are very Customer centric. I much value the experience I receive from this Salon and I do recommend as during my latest visit all my Colleagues mentioned how good my make up and hair looked.Thank you to team at Osterley.
Sara1010
Jun 2, 2012
I found the service very salp dash, i went for the wax package, and one week on , im itching like mad, I have noticed long hairs left. I had trusted them to remove them and not really ideal now to pluck them out as it will ruin the growth cycle. Quality of service very poor.
jane cooper21
Nov 2, 2011
I loved this Salon it is so easy going with great service and staff.
I went here with a friend of mine a few months ago and now am a regular it feels so homely with great attention to detail. The owner really makes you feel good .
The treatments are amazing with great results , I had a skin condition with dry skin and was recommended a dermalogica product that worked wonders.
I went for a new Hairstyle and was advised with such a look, all I have been getting is compliments in my office.
ONe word ... Amazing
I went here with a friend of mine a few months ago and now am a regular it feels so homely with great attention to detail. The owner really makes you feel good .
The treatments are amazing with great results , I had a skin condition with dry skin and was recommended a dermalogica product that worked wonders.
I went for a new Hairstyle and was advised with such a look, all I have been getting is compliments in my office.
ONe word ... Amazing
Anonymous
Jun 8, 2010
As someone said 'Although you can call to make an appointment, generally if you just walk in they will make a real effort to try and fit you in'.
True but they fit in more people into others' appointment time and make people with appointments wait upto an hour (if you are patient enough) and then rush the job to completion even if it means burning your skin or spoiling your hair.
Please feel free to use it if you think it is cheap but remember you are paying to get your hair and skin spoilt. You would find new people there every now and then trialing on you!
Unhappy customer.
True but they fit in more people into others' appointment time and make people with appointments wait upto an hour (if you are patient enough) and then rush the job to completion even if it means burning your skin or spoiling your hair.
Please feel free to use it if you think it is cheap but remember you are paying to get your hair and skin spoilt. You would find new people there every now and then trialing on you!
Unhappy customer.
Anonymous
May 10, 2010
This salon is great value for money and has a wonderful environment. It is clean and the staff are very friendly. Although you can call to make an appointment, generally if you just walk in they will make a real effort to try and fit you in. This salon provides a pretty wide range of services and is already pretty popular particularly amongst the Asian community.
The only real negative I can think of is that it is small and provides a very simple service in terms of a no frills treatment. Although tea and coffee are offered to customers.
The only real negative I can think of is that it is small and provides a very simple service in terms of a no frills treatment. Although tea and coffee are offered to customers.
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