Massimo Dutti

Kensington High Street, London

Massimo Dutti
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5/10 from 4 user reviews
Massimo Dutti, exterior picture

Ad
Address:118 Kensington High Street, Kensington
London, W8 7RL
Map:Map & nearby
Region:Kensington
Nearest Station:Kensington High Street
Category:Clothes - Mixed
More Stores:Massimo Dutti London Store Finder
Telephone:
Opening Hours:

Mon:10:00 - 20:00
Tue:10:00 - 20:00
Wed:10:00 - 20:00
Thu:10:00 - 20:00
Fri:10:00 - 20:00
Sat:10:00 - 20:00
Sun:12:00 - 18:00


About: Massimo Dutti, with more than 270 stores located in 23 countries, presents a complete variety of lines, ranging from the more urban and sophisticated to the more sporty. Basic and modern styles made with latest generation fabrics, the highest quality and innovative mixes results in maximum comfort. The collection also includes shoes, accessories, jewellery and fragrances.

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The Latest User Reviews of Massimo Dutti


User Rating: 1 / 10
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John Stevens, London
Added: Nov 2015
Sales assistants treat the customers as nuisances. They don't seem interested in any way to help the customers. My advice to them is to look for another job if they hate their work so much.

User Rating: 1 / 10
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David, London
Added: Oct 2014
Do not use if you are on are restricted on timescale as they have never managed to get the fit correct and I have had to make several trips back to store that span the duration of 3 - 4 months from order. I have used this company for three suits and on the last occasion I ended up returning to the store 6 times to have adjustments to only find out that it was made incorrectly and another 6 weeks to fix.

Customer service is not in this company's vocabulary and it's highly unacceptable when you consider that this is meant to be a "personal tailoring" service.

User Rating: 10 / 10
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A Customer
Newbie
Member since: Sep 2006
Posts: 0
View Profile
Latest update on the exchanged button down check Massimo Dutti shirt, despite the postal dispute it arrived safely 48hrs after being dispatched.
So many thanks to all at the Kensington Branch of Massimo Dutti.

User Rating: 7 / 10
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A Customer
Newbie
Member since: Sep 2006
Posts: 0
View Profile
I received a check Massimo Dutti shirt as a birthday present, unfortunately it was to small so I contacted the store in Kensington and they agreed to exchange it by post as I live in Bournemouth. The service offered with regard to the exchange was excellent with a genuine motivation to help, this was customer service of the highest standard.
The only down side is it's now stuck in the POSTAL DISPUTE !!
I'll be lucky if I now get it returned in time for Xmas.

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