Design & Alter

Clothing Repairs & Alterations Specialist at 14 Ingate Place
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9 / 10 from 8 reviews
Address
14 Ingate Place
Battersea
London
SW8 3NS
Map
Telephone
020 7498 4360
Region
Battersea
Nearest Station
Queenstown Road (Battersea)
0.08 miles
Opening Summary
Monday - Saturday: 09:00 - 18:00
Wednesday: 11:00 - 20:00
Sunday: Closed

Whatever your wardrobe needs, our alteration, tailoring and style management services are the perfect fit.

Design & Alter Picture Gallery

We have moved! But not far - only a
We have moved! But not far - only a
Design & Alter Picture
In our Workroom
In our Workroom

User Reviews

Same Martin
from London

Feb 20, 2017

My coat fits like a glove that fits better than it used to ever fit! The jacket is better than it has ever been.

Sam Martin
Madeline Buck
from London

Feb 15, 2016

I received today outstanding service at Design and Alter, and I want to register my satisfaction with the speed and quality of the workmanship. Nobody would now know that there had been anything wrong with these three garments.
Yours sincerely, Madeline Buck
Response from Lorraine Martin Front of House
Dear Madeline, It was lovely speaking with you today and thank you so much for your review.
I will pass your comments on to all of the team. Looking forward to seeing you again soon.

Feb 17, 2016

Rosemarie
from London

Feb 10, 2016

First let me say I had an amazing wedding day, but it would not have been possible without the expertise of your Design and Alter team. You transformed my disaster of a dress into an outstanding design piece in such a short period of time. As the Supplier in the USA had made such a massive error and the late arrival of my dress to the UK, l was left with less than a week to correct this grave measuring error. You and your team worked non-stop to produce for me a stunning wedding dress for which I will be forever grateful. You and the team showed compassion and made me feel totally at ease. I would highly recommend your services to others without a shadow of a doubt. Thanks a million.
Response from Martina Communication
Hi Rose,
Thank you for your lovely review. We are delighted to hear that you had a wonderful day. So glad that we were able to pull together our resources to transform your dress in such a short space of time. Your thanks have been passed on to everyone involved.
All the very best, Your B&A Team

Feb 11, 2016

Bev
from London

Nov 11, 2014

I was delighted with their work and very pleased to have found these guys. I have also recommended them to a number of friends! I hope to go there again soon - I’m planning another sort through my wardrobe.
Tasoulla
from London

Nov 10, 2014

Both my husband and I are very happy with the alterations D&A have done for us, and with the service we received from our consultant Eva and the company.
Bridgette
from London

Oct 10, 2014

I had an incredibly disappointing experience here. I was treated terribly and the initial alterations were not up to scratch so had to get further alterations done elsewhere. Also completely off market for charges!
Response from Chris Fisher Director
Because we closely monitor our customers and pay close attention to service and satisfaction, this anonymous 'flaming' is atypical of our many thousands of customers, business and private, who flow through our door every year. If this single dissatisfied customer made herself known to us, we will have dealt with it. This is either fictional, a rival company or someone unwilling to openly share her genuine concerns and let us address them.

Nov 7, 2014

Kate
from London

Aug 7, 2014

Design & Alter have been quite a few times to our house to do fittings. The visiting consultant is charming, helpful and very efficient. The alterations work is very good and of the standard I expect. My husband is also very pleased with the work on his garments. I shall definitely continue to use and recommend Design & Alter. In fact it was a friend who first recommended me to you, back in 2006.
KARLA
from London

Jul 22, 2014

I would just like to say a huge 'THANK YOU' to the person who altered my black ankle length skirt. When I got it home I was so glad that I chose your company as my garment is perfect. Worth every penny I paid. Thank you so much - I'll definitely be back for more of your craftmanship.

Kate
from London

Jul 4, 2014

I had a terrible experience at designer alterations. I was completely over charged for an average to poor service. The staff were unresponsive and unhelpful. I had to take the garment elsewhere to have it fixed!
Response from Briony Morris Marketing and Customer Service
Hi Kate, We do regret that you are unhappy with the service you received but we have investigated and have no record of any such customer dissatisfaction or complaint in recent months, and certainly none from the many Kates who visit us or are clients. We take great care in delivering an excellent service as well as responding swiftly and effectively to any customer complaints or queries. We always deal with any unsatisfactory or imperfect workmanship, free of charge, it is never necessary to take work elsewhere for completion or remedy. We try never to leave any of our customers disappointed, so if you would like to call us on 020 7498 4360 we would be more than happy to discuss this with you further and compensate you, if appropriate. We hope you will give us this opportunity to resolve your dissatisfaction, now we have been made aware of it. Kind regards, the team at DA.

Jul 31, 2014

Daniel McFarlane
from London

Jan 9, 2014

I found the price was well above what nearby Taylors charged and the quality of work left something to be desired.
Response from Briony Morris Marketing and Customer Service Assistant
Hi Daniel, we do strive to complete all work with outmost precision and care, and we do regret that you were not happy with the service you received from us recently. We do not claim to be the cheapest, as this is not always possible while achieving the highest standard, but we pride ourselves on delivering an excellent result. We therefore do not like to leave any of our customers disappointed, so if you would like to call us on 020 7498 4360 we would be more than happy to discuss this with you further. Kind regards, the team at DA

Jan 15, 2014

Carrie5

Jul 6, 2011

I've used Designer Alterations and I was happy with the quality of the alterations and very pleased with the service. I arrived early for my fitting but they didn't keep me waiting until my alloted time - I was very grateful as I had another appointment to get to across town and I was worried about running late. I would use them again.
Anonymous

Jun 5, 2010

I used Designer Alterations Ltd for an alteration to a couple of garments and found they provide an unsatisfactory service. The advice I received was poor, the price is 50 percent higher than competitors, and in my opinion the quality of work is low.

In short, I was unsure if the alteration could be carried out successfully but I was assured that it could be corrected. Their tailors altered my garments twice and the garments were in worst condition than what they arrived in.
Response from Briony Morris Marketing and Customer Service
Although this is an old and anonymous review we should like to respond, especially since the ownership and management of our company has changed since 2006. We specialise in high skill alterations on complex and expensive garments. Whilst we do not claim to be the cheapest, we strive to be the very best, and all our work is insured and guaranteed. In this case the alteration appears to have been complex or tricky, and the previous management did not achieve the highest standard to which we aspire. Nevertheless, we always offer to carry on working to achieve a satisfactory conclusion, as many times as are necessary. We do not accept that we ever leave a garment in a worse condition than how it arrives with us, but some alterations are either uneconomic or do not achieve exactly what a customer expects. We do try to advise and manage expectation where appropriate. It goes without saying that any alteration changes a garment, and the more extensive the alteration the greater affect it has on the finished garment. Kind regards, the team at DA.

Sep 11, 2014

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