As a user of Sansha's Recital pointe shoes since 2007, I was quite shocked and dismayed by the treatment that I received in the Covent Garden (London) store today--so much so that I can honestly say that I will never purchase Sansha products again. The (single) salesperson on duty was on the phone when I entered and refused to even acknowledge my presence. After trying to find my shoes myself, I was immediately reprimanded. When I tried to defend myself, I was told to leave. Disappointed doesn't even cover it.