I visited this shop last summer/autumn and found the jackets to be good. However, what put me off buying from this store was the managers' bullying not only of his customers, but his staff. I was helped by a polite, unobtrusive shop girl who made buying things easy and pleasant. I then overheard her being criticised by the owner to make a sale rather than being a pushover. The owner then tried to force me into buying something I did not really want before I finally made my escape. Just browsing is evidently not an option in this shop...
They should learn that this kind of attitude to sales is not ideal; just because somebody does not step into a shop does not mean they -have- to buy something!! I found the owner's idea of "customer service" to be so in-my-face it was almost terrifying. Perhaps the owner should take a leaf out of the shop girl's book instead..!