Mind

Recently bought an item for someone else, so it couldn't be tried on. They gave me the receipt in case it needed to be returned.
I did return the item (flat shoes £10) and was told there is a no return policy but i should look for an item of the same value and she refused to take the returned shoes...until I found something else..

As I was busy I asked for the receipt to be signed and dated so I could go another day and look for an excange and not carry the shoes around. and the answer was NO. I was supposed to keep returning day after day carrying the unused item for a period not exeeding 28 days !
How ridiculous I thought, when they could be reselling the item and I could use the 'credit note' so to speak.

So I looked and found something for £6.50 and then the ASSISTANT MANAGER signed the receipt! at last! of course I was surprised because she refused to sign it earlier. So I was asked if THAT was an issue as there had been so many others !! That was a nasty thing to say to a customer. I really don't like the vibe in that shop.
Why couldn't the receipt be signed originally instead of causing a dispute.

For about 10 years I have supplied/donated a massive amound of items to MIND in Camden Rd where the volunteers are so welcoming and friendly.