I bought a book, among other items, from Cards Calore Angel at 8:30 this morning. It turned out to be the wrong one, and I tried to return it 4-5 hours later during my lunch hour.
The extremely rude girl behind the till immediately barked at me that I couldn't do this, because it's a book - and I might have read it in between buying and returning it!! I was polite and tried to explain, but she was immediately aggressive and extremely defensive before I had even had time to speak. She refused to take into account 1. that it is a childrens book that I wouldn't want to read anyway 2. it is in immaculate condition still or 3. that I have been at work all day without time to be reading books!!
I was disgusted with the rudeness and inflexibility. The man who served me in the morning was even stood next to the rude assistant and he did not step in and help at any point. I would never use this shop again - it's overpriced and just not worth visiting over a shop where you can actually expect a decent refund policy and polite customer care.