Smash Bang Wallop

This place is probably one of the worst I've been to in terms of value for money and useless customer service. I asked the shop owner for advice in what to purchase for my nephew and was given no guidance or assistance at all. I would have expected more from someone trying to run a business! Anyhow I plumped for a pirate puppet kit as I thought my nephew would enjoy that for his birthday. When he opened it on the morning of his birthday, half the pieces were missing! I returned the puzzle to the owner to ask for a refund but was abruptly told that she wouldn't give me a refund as it may have been myself who lost the pieces! (Do receipts not count for anything these days?) Absolutely disgusted with the service and the product-would not return here for all the tea in China!

Name: Sebastian
Location: Dulwich