The rating for this review is no longer counted due to a response being added, see below for the official response.
Sini P, Putney
Added: Mar 2016
I first visited this place by a recommendation by another business. They changed the battery to my two watches, and for the second watch I bought a lifetime guarantee for battery changing. The second watch didn't keep time after that, so I brought it back and they promised to fix it. They never came back as promised, so after six months I went to ask about it. They had replaced a part, but after that all hands didn't fit back in. I wasn't charged for this, but the watch never kept time after this - the lifetime guarantee turned out to be useless. Later the other watch lost a standard part in its bracelet and I asked for it to be replaced. They couldn't help. Then I went to have a battery replaced for a pocket watch. They didn't know how to do it. I don't think I will be visiting them again.
This comment has an official response:Good Afternoon,
I would firstly like to apologise for the fact you were not fully satisfied with the service of the branch. I would certainly feel the same way if I had been in your position. Having only recently acquired the managers position of Putney Timpson, I very much doubt it was I who served you initially. In saying that, I invite you back to the branch to identify all problems stated and agree on a suitable solution.
The service you received is not indicative of all our colleagues. I, for one can assure you of this. I have also forwarded your message to our head office to investigate its origin.
I very much hope this message finds you.
Anthony Bentley (Manager)
From: Anthony Bentley
Position: Branch Manager