Timpson

Putney High Street, London

Timpson
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9/10 from 1 user reviews
Timpson, exterior picture

Ad
Address:140 Putney High Street, Putney
London, SW15 1RR
Map:Map & nearby
Region:Putney
Nearest Station:Putney
Category:Shoe Repairs
Telephone:
Opening Hours:

Mon:08:30 - 17:30
Tue:08:30 - 17:30
Wed:08:30 - 17:30
Thu:08:30 - 17:30
Fri:08:30 - 17:30
Sat:09:00 - 17:00


About: Timpson provide a number of services including shoe repairs, key cutting and engraving in certain outlets.

Related Businesses

Nearby alternatives

  1. C R Service Bars (0.0 miles)
    Putney High Street, Putney, SW15 1RT
  2. J Rogers & Sons (0.1 miles)
    Putney High Street, Putney, SW15 1TW
  3. Cobblers Of Putney (0.1 miles)
    Upper Richmond Road, Putney, SW15 2TX


The Latest User Reviews of Timpson


The rating for this review is no longer counted due to a response being added, see below for the official response.


Sini P, Putney
Added: Mar 2016
I first visited this place by a recommendation by another business. They changed the battery to my two watches, and for the second watch I bought a lifetime guarantee for battery changing. The second watch didn't keep time after that, so I brought it back and they promised to fix it. They never came back as promised, so after six months I went to ask about it. They had replaced a part, but after that all hands didn't fit back in. I wasn't charged for this, but the watch never kept time after this - the lifetime guarantee turned out to be useless. Later the other watch lost a standard part in its bracelet and I asked for it to be replaced. They couldn't help. Then I went to have a battery replaced for a pocket watch. They didn't know how to do it. I don't think I will be visiting them again.

This comment has an official response:

Good Afternoon,

I would firstly like to apologise for the fact you were not fully satisfied with the service of the branch. I would certainly feel the same way if I had been in your position. Having only recently acquired the managers position of Putney Timpson, I very much doubt it was I who served you initially. In saying that, I invite you back to the branch to identify all problems stated and agree on a suitable solution.

The service you received is not indicative of all our colleagues. I, for one can assure you of this. I have also forwarded your message to our head office to investigate its origin.

I very much hope this message finds you.

Kind regards,

Anthony Bentley (Manager)


From: Anthony Bentley
Position: Branch Manager



User Rating: 9 / 10
star rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating one starstar rating no star
Akirakun
Newbie
Member since: May 2006
Posts: 0
View Profile
I thought that true service had gone out of the window ages ago - it is generally a "thanks for the money, now sod off" attitude that we find in shops and the "service" industry. However, I was absolutely delighted by this man's cheery attitude & willingness to please. WE NEED MORE PEOPLE LIKE THIS!!!! Give him a raise, put him in charge of training others to show them that treating the customer as king is not demeaning but a far better way of boosting your trade than all the money spent on fancy advertising etc..

This comment has an official response:

Thank you for your kind words. I have recently acquired the managers position here at Putney Timpson. I do hope you continue to enjoy the fabulous products and services we offer.

Kind regards

Anthony Bentley


From: Anthony Bentley
Position: MANAGER



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