This sounds like a rant, but it's not. It's a true account of the customer service received in Callis today.
Today I went to collect my husband's shoes and I was treated terribly.
Unfortunately, my husband lost his ticket. I apolgised but the response was 'what, do you expect me to spend my time, like a mug, looking for your shoes?'. I can only assume that the guy (manager? Surely not!) was annoyed that they'd had to resole my husband's shoes for free because the first job they'd done wasn't good enough, because he followed up with, 'I work for free and then you lose your ticket. How ironic'.
When I told him I was shocked at his treatment of me, he said, 'I can speak to you how I like because I am a man; I am THE man; I own this shop. Now, bye bye then, off you go!' and he shooed me off the premises. I'm eight months pregnant and probably a bit hormonal (cried when I left the shop) but another customer came to ask me if I was ok. She also said that she found the same guy extremely rude, but went there because, so far, they'd done an ok job.
I can only guess that the customer service is ok so long as you don't complain ...
This comment has an official response:im very sorry for upsetting your sexy day . Just to clear a matter , you were not collecting a badly done job , which we sorted out. You were collecting your husband shoes, which were in leather which leaked water in the worst weather at christmas. We only put extra sole on as we honour our work and our position in crouch. Proir to you coming in ,you fail to mention that you wanted your money because you didnt no that leather lets in water and most customers put a protective sole on top.I only have one to tell , dont ever come back you are a conwoman
From: photis callis