Elite Electrical & Lighting
Lighting Shop at 849 Harrow Road
There is an builders rush in early morning
The staff were rude and reluctant to help. I needed two bulbs, and one of which I needed help to figure out which one I needed. I had pictures of the lamp and pictures the measurement. Staff didn’t really want to help and I was told if I am not sure what I need them don’t bother buying the lamp as they do not do refunds or exchanges. While trying to find the picture to show the shop assistant walked off and served another customer and did it return. I had to ask another member of staff to serve me. As a trades person this shop may be helpful but for lay people who need a bit of help, they are rude and disrespectful. I will not be going there again.
Use this company quite a lot due to the experience and helpfulness of Jim, he is 100% honest and always does his absolute best to help and offers excellent advice. Pete's a good guy and always helpful when Jim is not around,,,,the only thing that lets this place down is the girl who runs the office, always abrupt and rude, shame. Well done to the boys for dealing with her professionally in front of customers.
Been using Elite for the past two years and have to say they offer fantastic service. Jim on the counter has more knowledge than anyone I have ever come across and the reason I go back time and time again, and why I recommend him to all the people in my trade. Thanks Jim
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