As well as the post office they also sell a range of stationery, packaging materials and postal materials. They have a tobacco counter, greeting cards and confectionery. The shop also houses a travel agency that offers package holidays, flights, weekend breaks and much more.
Gloucester Road Post Office
Post Office at 118 Gloucester Road
Ad
2 / 10 from 18 reviews
Telephone
0845 722 3344
0845 722 3344
Region
South Kensington
South Kensington
Category
Post Offices
Post Offices
Other Branches
Sub Post Office Stores
Website
http://www.postoffice.co.uk
http://www.postoffice.co.uk
Opening Summary
Monday 09:00 18:30
Tuesday 09:00 18:30
Wednesday 09:00 18:30
Thursday 09:00 18:30
Friday 09:00 18:30
Saturday 09:00 18:30
Monday 09:00 18:30
Tuesday 09:00 18:30
Wednesday 09:00 18:30
Thursday 09:00 18:30
Friday 09:00 18:30
Saturday 09:00 18:30
User Reviews
Bianca
from RG9 1BD
from RG9 1BD
Nov 25, 2020
I hate this service a bad treatment by the staff and sent a package to my country of origin and it would have to arrive in 5 working day and I have a month waiting for the package to arrive and a call does not arrive and they give a phone number that is not I run I have a horrible experience I do not recommend it at all
Someone who live nearby
from South Kensington
from South Kensington
Jul 7, 2019
I have had terrible experiences with their services. The staff once threw a tantrum at me for picking up my parcel who got dropped off at the post office. When I asked for a reason why, they argued that we are not allowed to use their post office for Parcelforce's pickup location. This really confused me since drop-off/pickup is one of the provided service of local post office ? And their post office is listed in parcel force and other merchants' websites as a drop-off point.... I walked off with the thought that maybe they had a bad day.
But then there's one time my parcel got sent back to the sender because THEY REFUSED the parcel...... Can you imagine this? A drop-off point simply refused your parcel....
Also, the staffs' English proficiency is really horrendous....Bad attitude, hot-tempered... is there a place where we can reflect this issue or file a proper complaint?
But then there's one time my parcel got sent back to the sender because THEY REFUSED the parcel...... Can you imagine this? A drop-off point simply refused your parcel....
Also, the staffs' English proficiency is really horrendous....Bad attitude, hot-tempered... is there a place where we can reflect this issue or file a proper complaint?
C. Restelli
from Switzerland
from Switzerland
May 3, 2019
The older woman at the counter who served me did not understand my simple request for stamps for postcards. She was unbelievably rude, loud and unpleasant. Please teach your staff some basic English and also some basic customer service.
Anastasios Korfiatis
from Earls Court London SW5
from Earls Court London SW5
Feb 7, 2019
Every time I visit this post office branch, which is unfortunately the nearest one to my house, I receive an abrupt and unpleasant service. I went there this morning to purchase a Postal Order. The Post office employee serving a customer next to me started screaming at the customer he was serving. I asked him to stop as I thought it was unacceptable behaviour. He continued screaming at me. I asked him for his name which he refused to give. I took a picture of him (attached). He met me at the front lobby and manhandling me trying to get hold of my mobile.
I vey much hope this Post Office employee will improve his behaviour and temper which will help him and his customers, so we can all have a nice day.
I vey much hope this Post Office employee will improve his behaviour and temper which will help him and his customers, so we can all have a nice day.
Mark Maddock
from Flat 4, 39 Queens Gate
from Flat 4, 39 Queens Gate
Nov 24, 2018
Extremely poor service, very rude staffs. Charged me with highest price delivery without asking. Please train your staffs to provide a better service.
Barbara Jones
from London
from London
Jul 2, 2018
Service in this post office is absolutely deplorable! 2 cashiers on during lunch time and the queue is out the door. They do not care about customer service and spend the majority of time talking to each other. I’ve seen customers complain about the service but they don’t appear to take it on board.
Will never come back to this post office and I would advise others not to bother either!
I tried to give this PO a zero out of 10 rating but it’s not permissible hence 1/10!
Will never come back to this post office and I would advise others not to bother either!
I tried to give this PO a zero out of 10 rating but it’s not permissible hence 1/10!
Katie
from sw7
from sw7
Jun 18, 2018
The service is shocking. I don't understand how they are allowed to operate. They are miserable and SO SLOW. It's like they're doing you a massive favour serving you. Once one of the lady cashiers typed in the post code wrong for my package for the tracking and she said it didn't matter. I had to ask her several times to re enter the post code. I posted something 2nd class recorded on 4th June and it still says online that the post office still have it at Gloucester Road?! I'm dreading having to follow this up. They can never understand me either and I speak perfect English. It either needs closing down or someone needs a serious word with the staff because the service is HORRIFIC. I've started using the smaller one on Fulham Road and will continue to do so.
Monica
from London
from London
May 31, 2018
The staff looks bored, talked to eachother, ignoring the clients and being quite dismissive and rude. I won’t use their service again
Saja Madi
from London
from London
Sep 25, 2017
Bad service, staff need training, long queues.
Place needs updating.
Place needs updating.
Sadigh
from London
from London
Feb 6, 2017
Very poor service, inefficient , dreadfully slow . Please hire younger and faster workers. This is Central London we deserve a fast and efficient postal service.
Luke
from London
from London
Sep 26, 2014
Pleasantly surprised with the lack of any line up and friendly service this morning
Gloucester Rd resident
from Gloucester Rd
from Gloucester Rd
Jun 27, 2014
Shameful.
Disrespectful, arrogant and simply rude service time after time.
If one asks for second class, not only they will quote the price for the first class but will also insist on it or say that second class is not available (?!). If there is any management looking after this office, it could not care less about these customers' reviews.
Disrespectful, arrogant and simply rude service time after time.
If one asks for second class, not only they will quote the price for the first class but will also insist on it or say that second class is not available (?!). If there is any management looking after this office, it could not care less about these customers' reviews.
DANA
from gloucester road . S.W.7
from gloucester road . S.W.7
Jan 4, 2014
Awful service. DONT LISTEN to what you are asking for, always wanting to charge more. I have to use this service all the time. Always the same.
A big change is needed. The knightsbridge one is far superior.
A big change is needed. The knightsbridge one is far superior.
Laura
from London
from London
Dec 11, 2013
Awful! Unprofessional staff with no manners whatsoever, they talk to you as if they are talking with no respect to a family member, in poor english as if they are doing you a favour & forgetting they are paid to be there to serve customers who are are not getting a free service. They also always try their best to overcharge you. You ask for second class, they quote you for first, you ask for signed for, they give you a price for special delivery next day 9 am! as if you had not asked for a specific service or they had not listened to you at all. And this is without fail each time.Awful
Elisha
from Kensington
from Kensington
Oct 22, 2013
The only benefit that this post office has to offer is the late opening hours. The staff are incredibly rude and truculent to the core. If you want to be 'spoken at' as opposed to 'spoken to' then this is the post office for you!
You may also enjoy being overcharged as this post office capitalises on those that are not informed. My advice to everyone who needs to use this post office is to weigh and measure all your parcels and get the prices on Royal Mail's website before going. This Post Office Service is not recommended for those of a sensitive disposition.
You may also enjoy being overcharged as this post office capitalises on those that are not informed. My advice to everyone who needs to use this post office is to weigh and measure all your parcels and get the prices on Royal Mail's website before going. This Post Office Service is not recommended for those of a sensitive disposition.
Caroline
from Kensington
from Kensington
Apr 2, 2013
I have recently visited this Post Office and found all staff very helpful when I went to get car tax..
Anonymous
Jul 17, 2010
I had a similar experience with a member of staff being very rude to me.
It might help if they all went on a customer service course.No one wants to be talked to like this.staff or customer.
It might help if they all went on a customer service course.No one wants to be talked to like this.staff or customer.
Anonymous
May 17, 2010
I live nearby and unfortunately this is the nearest post office available.
The service is horrible!
Staff do not speak english properly and they are very rude.
I used the check and send service recently and once again I had a bad experience.
They have no idea what a good customer service is about.
Shame! Shame! Shame!
The service is horrible!
Staff do not speak english properly and they are very rude.
I used the check and send service recently and once again I had a bad experience.
They have no idea what a good customer service is about.
Shame! Shame! Shame!
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