This is one of the worst delivery companies we have dealt with. Out of 16 deliveries this month (December 2009) we have received just ONE (1) on time. The worst case was a delivery at the beginning of the month which was 8 days late. Our deliveries come from various places including Amazon, Printing companies and Office suppliers.
Each time we were told "no one was in to collect the goods". We were told they'd taken a photo of the door to prove they were here - when they described the door over the phone, it was a door which was at least 3 months old (we've had a new door installed 3 months ago).
On average we get 2-3 deliveries per day from Parcel Force, UPS, DHL and other couriers - NONE of whom have ever had a problem with reaching us - purely because there is ALWAYS someone here between 8am - 8pm. The only day there isn't - is on Xmas day.
City-Link are liars. Simple as that. Whenever we place orders with print companies, amazon or other shopping sites - we specifically call to make sure they don't use City-Link... we're even prepared to pay extra for a different courier because City-Link is just not worth the hassle.
1 out of 16 deliveries on time - what a record.
They cut off calls when you try to complain.
Their online tracking system is a joke.
Online system always shows that delivery was attempted between 5.15pm-5.28pm (ALWAYS)
They will always claim "you were not at home".
Don't fall for it. Demand to see the so-called photo they took of your door.
Better yet, call the shop you ordered from and make sure they don't use City-Link.
By the way, whilst I write this, I'm still waiting for 3 out of those 16 deliveries I mentioned earlier - guess what... apparently I wasn't here to collect the goods (for the 5th day in a row).