The customer service here is poor and the repairs overpriced. I went in to get a single rubber sole re-attached to the heel of a shoe and was told that I would need the whole sole replaced for each shoe which would cost about £50 (the shoes only cost £40)! The server was quite arrogant and short with me and I can only assume he was having a bad day. The repair (of the heels only) was overpriced.
Location: Gray's Inn
This comment has an official response:In response to the comments made.
I was in fact present and am aware of the conversation between both parties.
We do apologize for any arrogant or shortness from our staff.
The older gentleman referred too, does have a reputation of being proud of his craft and
means not to come across as rude and is held in high regard by our regulars.
In respect to our price format, we use higher priced quality products with our repairs which will be reflected in our prices, we find more customers prefer this way of repairs than more economically priced materials.
Sorry for any upset caused.