Locks Eleven

Gray's Inn Road, London

Locks Eleven
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8/10 from 4 user reviews
Locks Eleven, exterior picture

Ad
Address:40 Gray's Inn Road, Holborn
London, WC1X 8LR
Map:Map & nearby
Region:Holborn
Nearest Station:Chancery Lane
Category:Locksmiths
Telephone:
Opening Hours:

The Store is Open From 8.00am till 5.30pm
Monday to Friday.
Email:Send an email



About: This is an old style store run by a close net team with personality / commitment to quality and service. Having been established for many years the staff faces have remaned the same also,
this is something of a rare thing these days.
Always happy to help with there independent knowledge of locking solutions.

Related Businesses

Nearby alternatives

  1. William Channon (0.2 miles)
    Theobald's Road, Holborn, WC1X 8SP
  2. West End Locksmith 4U (0.7 miles)
    New Oxford Street, WC1A 1DD
  3. Levon's (0.7 miles)
    Coram Street, Bloomsbury, WC1N 1HB


The Latest User Reviews of Locks Eleven


User Rating: 1 / 10
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Sarah, Gray's Inn
Added: Jul 2014
I had a bad time here. I returned with a key they had cut that didn’t work. I showed the older gentleman the key and the receipt and he immediately became aggressive saying that the key hadn’t been cut there. I said I had had some cut elsewhere and I might have got them mixed up so I could check. He ignored this, grabbing my hand and started "joke" slapping it calling me a liar. A helpful younger man then intervened and fixed the key, which now works. But the older guy made me feel really uncomfortable and comes across as quite sexist. It seems like he’s not aware of appropriate boundaries.

User Rating: 10 / 10
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Jon Stefani, London
Added: May 2014
All In London User Recommended Business
Just had another two pairs of shoes repaired here. Excellent service and friendly staff. The gentleman that offers the shoe-mending service is a craftsman, an expert cobbler and a lovely fellow. The key cutting service is prompt, friendly and efficiant. Would recommend the business to anyone. Quality work at a fair price.

User Rating: 10 / 10
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Rory, Gray's Inn
Added: Dec 2013
All In London User Recommended Business
This is an excellent place, with high quality workmanship reliably delivered and cheerful and expert service. It is a pleasure to do business with them.

User Rating: 9 / 10
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Lisa, London
Added: Mar 2013
All In London User Recommended Business
It's really clear from the outset these young chaps know there stuff, there keys always work for me.
"Open all hours" by the BBC comes to you as you walk in, but that's a good thing to my mind.

A small company, nicely run.

The rating for this review is no longer counted due to a response being added, see below for the official response.


A Customer
Newbie
Member since: Sep 2006
Posts: 0
View Profile
The customer service here is poor and the repairs overpriced. I went in to get a single rubber sole re-attached to the heel of a shoe and was told that I would need the whole sole replaced for each shoe which would cost about £50 (the shoes only cost £40)! The server was quite arrogant and short with me and I can only assume he was having a bad day. The repair (of the heels only) was overpriced.

Name: Alex
Location: Gray's Inn

This comment has an official response:

In response to the comments made.
I was in fact present and am aware of the conversation between both parties.
We do apologize for any arrogant or shortness from our staff.
The older gentleman referred too, does have a reputation of being proud of his craft and
means not to come across as rude and is held in high regard by our regulars.
In respect to our price format, we use higher priced quality products with our repairs which will be reflected in our prices, we find more customers prefer this way of repairs than more economically priced materials.
Again
Sorry for any upset caused.
Kind Regards
Alex T.
LocksEleven





From: Alex
Position: Manager



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