This Embassy, has for years, been run by staff that refuse to pick up the phone, never reply to emails, and seems to be content to received their public servant wages without ever doing their jobs!
When my Ukraine wife had her passport 'lost' by Portsmouth Border Control, they gave a hotline number that is useless, and is basically an unmanned mobile number 'answering machine' that is in English not Ukraine language. No-one ever returns calls from it!
The Staff at the Embassy NEVER meet/greet people in person who travel to see them for information and assistance, never show their faces in daylight, and more often than not, delegate their own responsibilities to other departments. I think anyone would agree that if you go to your own Embassy because your passport has been stolen or misappropriated, you don't want to someone say to you, "If the passport is still with border control why are you worried?"
Embassy Of Ukraine provides local, national and worldwide information on their services to all commercial, industrial and tourist orientated activities. In addition they are here to assist their compatriots and offer them the the local representation of their homeland. For visa applications, call 0900 188 7749.