Brownings Garage

Great Percy Street, London

Brownings Garage
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7/10 from 11 user reviews
We are an All In London Recommended Business
6
users have recommended this business
Brownings Garage, exterior picture

Ad
Address:71A Great Percy Street, Bloomsbury
London, WC1X 9QX
Map:Map & nearby
Region:Bloomsbury
Nearest Station:Angel
Category:Petrol Filling Stations
Telephone:
Opening Hours:

Mon:08:30 - 18:30
Tue:08:30 - 18:30
Wed:08:30 - 18:30
Thu:08:30 - 18:30
Fri:08:30 - 18:30


About: Brownings Garage specialise in MOT testing, mechanical repairs and bodywork.

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The Latest User Reviews of Brownings Garage


User Rating: 10 / 10
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Luke Farrell, London
Added: Jan 2017
All In London User Recommended Business
I brought in my Golf R32 a few weeks ago for a service and MOT having close by. My experience:

I emailed to enquire about a service and MOT and received an articulate and polite email with details on several slots that were available in the proceeding few days.

As soon as I arrived I was met with a warm welcome from Matt, the garage manager. He was clear in communicating how long the service would take and reassured me that any additional work would be confirmed upfront. I was also asked how I found out about the garage, a good sign that the business is focused on long-term sustainability.

When I dropped off the car I was contacted the following day and informed about additional work required. Matt was clear and not pushy. I decided to proceed with the work and the car was ready the following day.

Upon pick up, I was taken through the work and things I should keep on top of.

A professional and pleasant experience. How garages should be. I couldn'

The rating for this review is no longer counted due to a response being added, see below for the official response.


Archive, Angel
Added: Jun 2015
Terrible Customer service !! And very expencive, I wouldn't mind to pay that much if at least the people there will treat me with more respect. I was given back my car twice and it kept on having problems, at the end they told me they could not do anything else and also told me they won't take the car back anymore. Never coming back and wouldn't recommend it.

This comment has an official response:

In response to the unhappy review. Certain jobs are not straight forward and dealing with a rather tired van in poor condition we were in a position that only a dealer part would suffice. The customer wanted a guarantee that this single dealer part would rectify the running issues and there would be no further work required. We were unable to give that guarantee due to the condition of the van. The cost of the initial investigation work was refunded in full and we walked away from the job.

From: Matt
Position: Workshop Controller



User Rating: 2 / 10
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A, North London
Added: Dec 2014
Expensive and they over book themselves. They don't do their own body work and misjudged how long it would take to get my car fixed huge inconvenience!!!

User Rating: 3 / 10
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Mike, Angel
Added: Nov 2014
Expensive garage, wouldn't go there unless you have to. Polite mechanics but will make you pay for it.

User Rating: 9 / 10
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JMa, London
Added: Jun 2014
All In London User Recommended Business
Had an issue with the car battery. They came, collected and charged up the car. Efficient and decent price. Although opening on weekends would be better.

User Rating: 9 / 10
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Lady, North London
Added: Nov 2013
All In London User Recommended Business
Great service, always professional.

User Rating: 10 / 10
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P Smith, Angel
Added: Sep 2013
All In London User Recommended Business
I have been using Brownings for a number of years and they are both very reliable and friendly. Their work is professional and completed efficiently. They will go out of their way for customers and have opened after hours to accommodate me. Would highly recommend!

User Rating: 3 / 10
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A Johnson, St John's Wood
Added: Jun 2013
A thorough review of their prices and standard of service is seriously overdue. Furthermore, their approach to customers is not likely to engender repeat business.

User Rating: 10 / 10
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Lady, London
Added: Jan 2013
All In London User Recommended Business
An excellent, friendly, family run business always willing to go out of their way to help a wounded vehicle. Efficient and top-quality work always completed in a very professional manner. A lifeline for my vehicle.

Name: Lady
Location: London

User Rating: 10 / 10
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blueriver
Newbie
Member since: Sep 2012
Posts: 0
View Profile
All In London User Recommended Business
this small family run and owned garage has provided unfailingly excellent service to me and my seat leon for the past 12 years. Polite, efficient, friendly and always willing to unpatronisingly explain what goes on under the bonnet, I think we are really luck to have such a business in the area.

User Rating: 5 / 10
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A Customer
Newbie
Member since: Sep 2006
Posts: 0
View Profile
I recently took my car here for a service and MOT, thinking that a service would be done on my car BEFORE doing an MOT. What Brownings Garage did was run an MOT, which obviously failed, charged me for a service and then did the MOT again. Ridiculous rip-off

User Rating: 10 / 10
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A Customer
Newbie
Member since: Sep 2006
Posts: 0
View Profile
I have used Brownings for 17 years. Every aspect of their service is excellent - without fault. While what you get here is too good to be the cheapest around, nevertheless it represents very good value for money.

Nadine

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