The rating for this review is no longer counted due to a response being added, see below for the official response.
Added: Jan 2014
The vet seemed more concerned with how much money he could squeeze out of me than the wellbeing of my pet. He did nothing to put him at his ease, didn't speak to him or stroke him, told me that the treatment would "depend on how much I wanted to pay."
I was disappointed - we've dealt with a lovely vet there in the past, can only assume she's moved on. I didn't necessarily want someone who cooed over my pet, but some kindness would have been nice, as he was in a strange environment.
This comment has an official response:I was very sorry to have this poor review brought to my attention so long after it was posted. Most certainly if you had contacted me at the time I would have apologised for the manner of the locum vet who was there for a few days and offered a complimentary consultation with our regular and popular vet Roger Irish upon his return. The practice only wants to match up to its responsibilities to pet owners by offering a friendly and caring service. If ever we do suffer a rare complaint at one of our surgeries it is investigated thoroughly and acted upon. Review boards such as this are useful but do not offer the practice the chance to make amends and I would suggest that if any client should ever feel any dissatisfaction then please let it be made known to the practice direct. We really do care about maintaining high standards. Thank you.
From: Jeremy Robinson
Position: General Manager - Goddard Vet Group