After a ludicrously long time we have finally been refunded after being told that WE HAD TO pay a fee to register with Barnard Marcus. When in fact this is an option. If you have been mis-lead and sold this "Advanced Marketing" AKA "Registration Fee" then question it. We documented every email, letter of complaint. After finding our that there is a complaints procedure from the Property Ombudsman we contacted Connells directly. COWBOYS!
Complaints - Residential & Mortgage Services Compliance & Legal Services Department Connells 16-20 Hockliffe Street Leighton Buzzard Bedfordshire LU7 1GN T: 01525 215 415 E: [email protected]
We were mis-lead, treated like idiots and fed a pack of lies. DO NOT use this estate agent.
Barnard Marcus is a chain of estate agents dealing with the sale, letting and management of residential properties.