McConnells

Categorically I will deny that I have been rude and unhelpful towards yourself, with your accusation of weeks to respond to your emails I can confirm that your emails were either dealt with immediately or within days as per their priority.
The infestation you mentioned was dealt with on the day you reported it with the vermin control company gaining access to the property with you, subsequently the cockroaches were eradicated before the second visit and third visit. The vermin control company did advise that the****roaches found would normally be found in a country with a better climate, and the company were at a loss as how they found their way into the property?

Not only was the infestation dealt with quickly but your demands to vacate the property were met even though you had just signed into a fixed term six month Tenancy Agreement with ourselves and the Landlord, we allowed your tenancy to cease once a new tenant could be found.

Initially the search for a new tenant was somewhat hampered by the condition you had left the property in, dirty carpets, very dusty, drill holes and raw plugs in the walls where a tv had been mounted but with the drill dust still on the skirting board! Food left in the fridge and freezer which had gone off and created a bad smell within the studio.

My suggestion to you is that you have your comment removed as there is no factual relevance to the actual situation or how it was handled by McConnells.

Dear sir,

Please contact McConnells directly so that we can ascertain exactly what has happened in this situation.

As with any type of business that is customer facing we endeavour to offer a complete service and to see your comments I would like to offer you a apology directly and clarify the situation.

Regards,

N Ubsdell

Please could you contact the office to discuss your comments further, I would like to offer you an apology directly and ascertain the full circumstances as to what happened here.

It is very unlike any of my staff to be rude and unhelpful and our company policies regarding letting a property from McConnells is very simplistic with only one fee involved and no resigning fees.

We do have criteria that you are either employed, have independent means (Savings or a pension) and if there is a need for a guarantor then this is looked upon individually, but as a general rule applications with guarantors are not accepted.

I hope to hear from you soon so we may resolve the issue.

Please could you contact the office to discuss your comments further, I would like to offer you an apology directly and ascertain the full circumstances as to what happened here.

It is very unlike any of my staff to be rude and unhelpful and our company policies regarding letting a property from McConnells is very simplistic with only one fee involved and no resigning fees.

We do have criteria that you are either employed, have independent means (Savings or a pension) and if there is a need for a guarantor then this is looked upon individually, but as a general rule applications with guarantors are not accepted.

I hope to hear from you soon so we may resolve the issue.

Please could you contact the office to discuss your comments further, I would like to offer you an apology directly and ascertain the full circumstances as to what happened here.

It is very unlike any of my staff to be rude and unhelpful and our company policies regarding letting a property from McConnells is very simplistic with only one fee involved and no resigning fees.

We do have criteria that you are either employed, have independent means (Savings or a pension) and if there is a need for a guarantor then this is looked upon individually, but as a general rule applications with guarantors are not accepted.

I hope to hear from you soon so we may resolve the issue.