Wallakers

Estate Agent at 69 Victoria Road
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1 / 10 from 5 reviews
Address
69 Victoria Road
Surbiton
Surbiton
KT6 4NX
Map
Telephone
020 8399 5381
Region
Surbiton
Nearest Station
Surbiton
0.10 miles
Category
Estate Agents
Opening Times
Monday Open 08:30 - Closes 18:30
Tuesday Open 08:30 - Closes 18:30
Wednesday Open 08:30 - Closes 18:30
Thursday Open 08:30 - Closes 18:30
Friday Open 08:30 - Closes 17:30
Saturday Open 09:00 - Closes 15:00
Sunday Closed

User Reviews

Anonymous

Nov 29, 2018

Wallakers is the worst company I’ve ever dealt with. They’re just so used to ignoring my requests or inquiries and they even sent me bill of job done without even telling me before hand, not to say seeking my permission before carrying out the job. A very nice lady living in the block who now acts as a volunteer residents representative told me that she’d experienced the same about receiving unnotified bills and that there were issues she’d been chasing for over half a year now but Wallakers hadn’t even bother to give her a reply. I raised some complaints against this company before. Thanks to her I now no that I’m not the only one who doesn’t like this company!
Charles
from Surbiton

Mar 13, 2015

Where to start?

Wallakers manage to combine arrogance and incompetence with a level of rudeness which cannot be justified.

My dealings with them are nothing but frustrating. They continuously obscure the truth and in 3 years have provided no benefit above what is legally required of them, and even that could be argued against.

Recommendation?

Begin with an honest appraisal of how you conduct your own business. Read these reviews. Actually talk to your customers. Review your service levels. Understand why people are angry and actually do something about it.
tonys*mum

Sep 19, 2011

When you buy a flat you can't choose your managing agent. Unfortunately Wallakers manage an awful lot of flats in Surbiton and surrounding areas. But they do not provide a service. I know of a block which has just cancelled Wallakers' services and another block where they do not provide a service unless it suits them and they are going to make money out of it in addition to their service charges which always remember to contact us about when it is due. Otherwise we do not exist. Their family do all the plumbing and building work and Mr Heald's daughter is working there as well. I would not recommend them as a Managing Agent under any circumstances.
l salem
from richmond

Feb 28, 2011

I live in a mansion block flat in sw london which I purchased the leasehold 6 years ago. Wallakers have done absolutely zero for the annual service charge, they dont maintain the communal stairs or the garden, however they do send the bill without fail and they take no notice of any letters i may write and continue charging for items which they havent done. I would like to hear from anybody else who may have had similar issues with this reputable organisation!

Name: l salem
Location: richmond
Anonymous

Jul 9, 2010

Landlords and tenants beware. Wallakers are only going to work for their own interest. They are very efficient and friendly until the contracts are signed but then they will avoid your calls, problems take weeks to deal with and they do not give you a straight answer. They claim to manage properties but they do the bare minimum and leave gardens and homes in appalling neglect and then make the landlords pay for the repairs which could have been avoided with prompt care. These are the worst estate agents I have ever had to deal with.
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