I had some large photos printed here and bought some frames for the pictures. On collecting, I found they had put the pictures into the frames. I had not asked for this. When I got the frames home I realised they were too big for me to travel with.
I took the frames back the next day & was told that because they had been opened, I could not return them - even though the staff in the shop were the ones who had opened the frames.
The manager was extremely unhelpful and rude. I would suggest they:
1. Only provide the service requested
2. Improve their customer service
3. Be fair to customers