I bought shoes that, when worn at home, killed my feet and could not return them as the salesgirl had not, contrary to my instructions, put the sales slip in the box or bag. The shoes cost £80 so they weren't cheap. I tried calling the only telephone number on the website (no e mail) and held on, paying for the 0870 call, for 25 minutes being told I was number 2, then 1 in the queue. Finally when I was told I was no. 1 and it started ringing, I was disconnected.
Name: Joanna Murphy