Travelwise

We have used Travelwise for 5 years now as we were initially impressed by the knowledge and experience of their staff. However, we won't be using them again. As their prices are no different to booking the trips directly oursleves we used them because we hoped it would take the stress out of organising long haul trips and arranging connecting flights etc. We have now had several bad experiences ranging from the frightening (sent to the wrong airport in Kuala Lumpur to check in for a flight resulting in a mad dash with our 2 year old in tow in a taxi across the city to the local aiport)to the sloppy and irritating (error stating the day of arrival in new Zealand meaning we booked accommodation and hire car and notified family members of our arrival to find out it was a day out). This was frustrating in itself but when we asked them to clarify the itinerary we were told abruptly that it was our fault -as we have been to new Zealand before, we should have ignored their itinerary and worked it out ourselves. So, in conclusion they are great for ideas for trips but sadly they channel Basil Fawlty for customer service. We have subsequently booked a trip to India directly with the tour operator and have been deeply impressed by their knowledge, prices, efficiency and service. My advice would be to cut out the middle man.