I started this week by searching for tickets to India and called a few of the best travel agents in and around London. But they were just not able to answer my queries. A few of them were even too busy to listen to their customers.
Then I came across an advert by Indra Travel and decided to give them, a call. At that time, I had no intention of actually buying a ticket. In my very first call to them, I was impressed by the way I was treated. The Travel Consultant answered all my questions politely and offered to help me anytime. Even though I had 3 quotes from different travel agents that were less than their's. I finally booked my tickets with Indra Travel, just because of their excellent customer service.
Good customer service is all about sending customers happy and then bringing them back!
I will definately be booking with Indra Travel again.