We have travelled with Jay and Kay for more than 6 years (48 trips to date), both home and abroad and cannot fault there professionalism, care,consideration and thoughtfulness to each and every passenger.
Every Hotel is checked out by the Owner and he always asks for feedback, especially if the Hotel is a new one in the brochure. On the odd occasion that a Hotel has had negative reviews, he has 'pulled out' and has found another one in the area. This shows great customer care and a good relationship. He is always willing to listen to other people's points of views and gain wider experience from their feedback.
The Drivers are always courteous,helpful,knowledgeable, kind and thoughtful,and willing to go the extra mile, with a keen sense of humour, which puts the passengers at ease. This must be an art as you cannot please all the people all of the time.
The Shop staff all also hand picked as they are indeed always helpful, kind, courteous and thoughtful, which today, is a pleasure to behold.
Another redeeming feature is the 'Door to door' service offered by Jay and Kay, which alleviates so much hassle and no feeder coaches, which often you have to endure from other coach companies.
To date, we have been on 20+ Day trips with Jay and Kay, to many interesting places and there are convenient 'pick up points' to incorporate the area in which you live.
All in all, a big thank you to everybody at Jay and Kay.