Some of the staff are exceptionally rude and unhelpful which create an ambience of confusion and poor customer service.
The management of the store is inefficient and this is reflected in the attitudes of the staff.
One may experience a drama whilst attempting to rent a comedy and be mystified by the poor attitude of staff which is often blamed on the socio economic make up of the area. This however is a poor excuse for the service provided and a lack of leadership.
Blockbuster is a chain of video shops with branches all over the UK, offering an extensive collection of videos, DVDs and computer games to hire. They also sell a selection of drinks and snacks.