Joseph's

Yet again I would like to clarify that here at Joseph's we take customer care and satisfaction very seriously. We always encourage our clients to communicate directly with us and on any occasion where a client feels that we have not met their expectations, we take every step to rectify the situation.
In this instance, as I have no way of identifying who has actually left the review detailed above, I am unable to comment on the exact circumstances.
However, I am able to give a generalised response and to clarify a couple of points. The “voucher” mentioned above relates to an invitation sold by a third party on behalf of ourselves and another separate business in the local area as a promotional event.
The invitation is valid in both of our salons with selected stylists as not all of our stylists are partaking in the promotion. The invitation has very clear Terms and Conditions which are printed on the back of the invitation. The invitation is for three separate services and is valid for four months from the date of purchase, again the terms and conditions clearly state the validity and expiry of the invitation. The salons are open seven days a week and four months is regarded as more than sufficient time for any client to fulfil three hours of services. Appointment times within our peak business hours are however always limited and if a client is not time flexible we may not be able to accommodate last minute bookings from all clients including those with “promotional invitations”. Again on the Terms and Conditions of the “ Invitation” in question it clearly states that we require a minimum of one week’s notice, which in this case it appears that then left us with a window of one week for appointment availability. I am certain if the reviewee in question was time flexible there would have been no issue in accommodating her appointment, however contrary to the opinion of the reviewee, both salons have exceptionally busy periods especially evenings and weekends.
Yet again we strongly feel that this review is misrepresentative and I hope that our response has clarified the circumstances for the reviewee.

From: Michelle Ferguson

Yet again I would like to clarify that here at Joseph's we take customer care and satisfaction very seriously. We always encourage our clients to communicate directly with us and on any occasion where a client feels that we have not met their expectations, we take every step to rectify the situation.
In this instance, as I have no way of identifying who has actually left the review detailed above, I am unable to comment on the exact circumstances.
However, I am able to give a generalised response and to clarify a couple of points. The “voucher” mentioned above relates to an invitation sold by a third party on behalf of ourselves and another separate business in the local area as a promotional event.
The invitation is valid in both of our salons with selected stylists as not all of our stylists are partaking in the promotion. The invitation has very clear Terms and Conditions which are printed on the back of the invitation. The invitation is for three separate services and is valid for four months from the date of purchase, again the terms and conditions clearly state the validity and expiry of the invitation. The salons are open seven days a week and four months is regarded as more than sufficient time for any client to fulfil three hours of services. Appointment times within our peak business hours are however always limited and if a client is not time flexible we may not be able to accommodate last minute bookings from all clients including those with “promotional invitations”. Again on the Terms and Conditions of the “ Invitation” in question it clearly states that we require a minimum of one week’s notice, which in this case it appears that then left us with a window of one week for appointment availability. I am certain if the reviewee in question was time flexible there would have been no issue in accommodating her appointment, however contrary to the opinion of the reviewee, both salons have exceptionally busy periods especially evenings and weekends.
Yet again we strongly feel that this review is misrepresentative and I hope that our response has clarified the circumstances for the reviewee.

From: Michelle Ferguson

At Joseph's we take customer care and satisfaction very seriously. We always encourage our clients to communicate directly with us and on any occasion where a client feels that we have not met their expectations, we take every step to rectify the situation. In this instance we were unaware of the client’s disappointment and we feel this is very unfortunate.
In response, the client in question had requested that she wished for her hair, which had been previously permanently coloured black all over, to be a lighter shade all over.
This is a service we were happy to provide; however, as the client’s voucher did not cover this service there would have been an additional charge to the client. The client did not wish pay an additional amount and decided that she wished her roots to be coloured dark brown instead of black and would grow out her colour. The client was fully aware there would be a variance in colour to her existing and insisted this was the course of action she wanted us to take. As the client required full coverage of her grey, semi permanent colour was not a suitable option, the client was also aware of this.
As regards the clients hair not being fully dried, the same applies, as her voucher did not cover a blow-dry and she did not wish to pay for one and opted for a “rough dry”
We strongly feel that this review is a misrepresentation of a service which we have provided and again we feel that it is unfortunate that the client opted not to communicate directly with ourselves.