After my adding my previous review I phoned the salon and spoke to the owner Tony. He suggested that I go back to the shop and he would do what he could to improve the cut. I did as suggested but despite his efforts the difference was negligible. At no point did he offer to reimburse me.
I simply don't understand how anyone could consider it acceptable for a customer to have her fringe cut off when she had not specifically requested it. Surely the least he could have done would have been to reimburse me. Instead he offered me a free haircut should I go there again. He knows perfectly well that I the only reason I would ever go there again would be to get my money back. Of course reimbursement will not give give my fringe back to me but it would offer some form of redress.
I will be contacting Islington trading standards on Monday.
This comment has an official response:It was with much sadness i read the last two reviews from the same client. It is true that this client was not happy with the service she received. However I do feel that i did everything reasonable in the circumstances.
Client had her hair cut in my salon on friday evening. She called me the next day at 12 noon to say she was not happy, she said "the fringe was horrible, one side was longer than the other and the entire haircut was bad". I was shocked, i asked the client to return and said i would do whatever she wanted free of charge and that i would also do her next haircut free of charge to compensate her time. I told her i would personally tend to her needs. Client said she did not want to return today as Sue the stylist who did her hair was in the salon and she would be embarrassed. I said ok come in monday at any time. She agreed and we ended the telephone call. I immediately consulted with Sue my stylist. She has been with me 20 years and is an accomplished skillful hairdresser with a big client following. She told me that she had done everything the client asked for and that if client was not happy then it was as a result of her not liking the style she had asked for. The client had not complained to her after the haircut at all, and as far as Sue was concerned she had left the salon pleased with her hair. She was a little mystified.
One hour later Lindsey (client) called back and said she could not wait and she wanted me to recut her hair today, she made an appointment for 3.p.m. Lindsey entered the salon in a hat. I left my client who was having colour to consult with lindsey. She still had her hat on because she said her hair was so bad. I asked her to remove her hat expecting to see a disaster. When she removed her hat is when i had my biggest surprise of that afternoon. Her hair even after wearing a hat, actually looked very good. I checked the sides of her hair and the cut was even and a good cut. Now I did not know what to do, not only had she complained about a terrible fringe but there was not even one there, it was a side fringe, much longer than i was expecting. I very quietly said to lindsey that i really did not know what more to do to her hair because it actually looked very good. . her exact reply was "yes that is what my friends said" Now i was a bit nervous of this client so i said ok, you are not happy, i will have your hair shampooed and conditioned and you can give me exact instruction of what you want, Lindsay only asked me for the sides more choppy. I will point out at this stage that the clients hair was quite short when she entered the salon the first time and Sue had not actually cut a lot off.
I carried out Lindsey,s instructions, when I finished doing very little and blow dried the hair Lindsey looked in the mirror and once again said she did not like it. I once again said please tell me what you want me to do and i will do it. I told her i really did not want to cut lots of hair because then
From: tony napolitano
Position: salon owner