i was a bit jubious going into saks as the high staff turn over was always a little off-putting. however, last week i braved it and was welcomed by alan, the manager. he was very friendly, very helpful and gave me some real inciteful advice. after having my colour, which was the best it's been i had a little trim and a blowdry. i had nothing too adventurous cut-wise but was made to feel very welcome, at home and like the staff couldn't do enough for me. i would highly reccomend saks, and alan and will definetely be returning!