I personally have received sub standard customer service from Kenneth Elliot Rowe’s conveyancing department.
I had a property purchase full through (My property survey flagged damp!) a year ago and out of the blue this firm are now trying to charge me for the full quoted conveyancing fee (as much as if i had purchased the property!) i’ve had no correspondence with them for a full year and they sold my searches to the new purchaser of the property which was confirmed by the estate agent marketing the property, I paid a deposit up front to them to cover their initial costs. Why was I not invoiced at the time of the purchase falling through? Why invoice me a year later even though i’ve had no correspondence with them for a year? Why does the invoice not show the deposit I paid them to start work? Why have i not received a discount on the invoice even though my searches was sold to the new purchaser of the property? I dealt with [name removed]. Beware if your purchase falls through you will not just lose your deposit with this conveyancing solicitor they will wait a year and then come at you for the full fee! Horrendous Sub standard customer service.
kenneth elliott + rowe solicitors are a medium sized law firm located in Romford, Essex. The firm is now based in Eastern Road close to the mainline railway station and whilst we have traditionally acted for clients in Romford, Hornchurch, Upminster, Ilford, Brentwood and the remainder of west Essex our client base extends into London and beyond covering a wide range of private and commercial legal work.
kenneth elliott + rowe have departments which specialise in residential conveyancing covering buying and selling houses and flats and all remortgage and transfer of equity work, commercial property including business leases and acquisitions, personal injury for compensation claims, road accidents and accidents at work, private client including wills, probate, inheritance tax planning and lasting powers of attorney and a family department which deals with divorce, children and financial settlements.
kenneth elliott + rowe is featured in the Legal 500 and are considered to be the number one ranked commercial property solicitor firm in Essex.