I am sorry to say that this was the worst healthcare experience I have had in my life - and I have had the misfortune of having had a few. After having called the practice twice that day to apologise and tell them that I would be late due to personal circumstances beyond my control, and enquire as to whether they wished to cancel the appointment (to which they said no), I arrived 30 minutes after the initial appointment time.
On my arrival I was immediately confronted by an aggressive man at the counter (who later told me he was the 'owner and dentist John O'dea'). I identified myself and before I could even take breath to speak Mr O'dea began screaming at me in front of waiting room of patients. He told me that I was the reason that he had needed to get out of bed early that morning and that he 'was sick of dealing with people like me'. As I was unsure whether he was referring to my ethnicity or the fact that I was wearing a suit or anything else, I asked him to clarify exactly what he meant by 'people like me'. Shaking with rage he simply stared at me and then mumbled that he couldn't clarify. As if this was not enough he then barked at me, still in front of a bemused waiting room, to explain to him exactly what were the personal reasons beyond my control that had caused me to be late. I told him I would not.
He then once more began berating me, before telling me, 'in fact I actually refuse to treat people like you' (that term again), and walked off. I really had nothing left to do but leave, humiliated.
I really just wanted to find a good dentist for a procedure that I was already slightly daunted by. Instead I found an unjustifiable barrage of prejudice and abuse.