I use this dentist for my son and previously for myself. I was refused treatment at this clinic and told they would not see me again when I had a panic attack (having explained that I had a phobia of dentists). My son has had reasonable treatment here (by a different dentist than mine) and goes for all his check ups regularly. I however have never been back to a dentist because of this. Being laughed at by a young dentist and dental nurse is not professional nor is it helpful to an anxious patient like myself. If it wasn't for the fact that this was the only dentist I can use I most definitely would not go here.
My advice to them would be to employ better, friendlier staff and be a little more sympathetic and helpful when confronted with a phobic patient.