Lord Lister Health Centre

it is very difficult to arrange an appointment with my GP by phone. The phone either keeps ringing and no-one picks up or it is engaged.

I would like the health centre to set up a more professional phone service - perhaps a queuing system. At the very least they need to explain to the public that this problem exists, why it exists, and why they cannot do anything about it.

It would not take much effort to at least make the system less frustrating. What happens if someone requires urgent treatment?