The Hi Fi Surplus Store

I bought a Samsung flat screen TV here. They were very helpful. Later, I went back and bought a Bose Companion 3 speaker set, which they took time to demonstrate and again were very helpful, and a wall bracket (ditto).
After a year or so the TV developed a software issue (not their fault) and they said they would take it back and get it sorted, or they could put me directly in touch with Samsung. I opted for the latter, and Samsung sorted it out over the phone with a few codes and re-set instructions.

I thought they provided a perfectly acceptable service and I would use them again.

Name: Tombo4
Location: London

I had a horrible experience at this shop. Having asked one of their staff, Hardit, for an earphone with a mic for my Blackberry, I bought a Sony MDR-EX38IP on his recommendation. I paid, opened it and discovered that it didn't work with my Blackberry. Not only did he refuse to refund or exchange the item, incredulously, he told me that I had originally asked for an iPhone earphone. I go home, wanting to sell it on ebay, and discover the item sells for £15 online instead of £30 which I paid for. Lesson? 1. Electronic shops along Tottenham Court Road are really dodgy, with thugs manning the shops. 2. Find out what you want at the shop itself, and check how much it costs online! Chances are, you are much better off buying stuff online. You have been warned! Ken

i agree, been waiting for them to service an amp that failed. not good at all never call back, keep asking me to call back in 5 mins when someone isnt in the shop. poor service

terrible service, unit was faulty... sent it off and lost it. still chasing them now. not recommended.