Bathroom Heaven
Bathroom Equipment at 144 York Way
Ad
7 / 10 from 8 reviews
Address
144 York Way
Islington
London
N1 0AY
144 York Way
Islington
London
N1 0AY
Telephone
020 7812 1300
020 7812 1300
Region
Islington
Islington
Category
Bathroom Equipment
Bathroom Equipment
Opening Times
| Monday |
Open 09:00 - Closes 18:00 |
| Tuesday |
Open 09:00 - Closes 18:00 |
| Wednesday |
Open 09:00 - Closes 18:00 |
| Thursday |
Open 09:00 - Closes 18:00 |
| Friday |
Open 09:00 - Closes 18:00 |
| Saturday |
Open 09:00 - Closes 16:00 |
| Sunday |
Open 10:00 - Closes 16:00 |
User Reviews
JOVONN
Oct 9, 2012
Having visited many bathroom stores and websites, we came across Bathroom Heaven. At the Kings Cross branch we were impressed with the quality of the items on display. We were given excellent advice and service from David Forbes, who I would recommend anyone visiting should meet. Great service!!.
Jacky289
Sep 23, 2012
We found on the internet and ordered a small cloakroom sink (amelie) from the Kings Cross branch. Bathroom Heaven allowed us to collect this from their Watford store on a Saturday as it was a small item. It was ready on arrival. The sink is very compact, modern and a beautiful design.
LAKHORY
Jun 28, 2012
I continue to work with the Kings Cross Branch of Bathroom Heaven in soucing all my bathrooms as they have been superb, in particular Howard. He has supported us throughout and ensured that even when suppliers sent incorrect items, he did everything to rectify the situation. I highly recommend them!
Kevin Strachan
from Sittingbourne
from Sittingbourne
Apr 20, 2012
Improvments, lets start with staff training, staff actually understanding their products i.e over flow pipes to big for the bath sold, B/room furniture that actually matches each other, purchases arriving on time especially after being told there in the shop & ready to collect? promt refunds (HELL).
Name: Kevin Strachan
Location: Sittingbourne
Name: Kevin Strachan
Location: Sittingbourne
ah nw3
Jun 16, 2011
We had excellent, knowledgeable and efficient service.
The products were high quality and delivered on time. We were very satisfied with our experience @Bathroom Heaven. Andy
The products were high quality and delivered on time. We were very satisfied with our experience @Bathroom Heaven. Andy
Adam
from Islington
from Islington
Feb 28, 2011
Great initially, then one disaster after another with broken deliveries, faulty replacements and terribe communication, totally agree with the other reviewer. DO NOT USE!!! Have been left with 2 expensive but terrible toilets that don't work properly. Avoid like the plague.
Name: Adam
Location: Islington
Name: Adam
Location: Islington
Response from
Bathroom Heaven Team Senior Manager
Dear Adam
We can only find 2 complaints about us on online review sites in the last year (out of thousands of customers in that time), and both appear to have been written by you on 28 February 2011. On e-customersatisfaction you posted a similar flame under the name elliewj. It is easy to write flames on review sites, anonymously, with little detail as to the alleged problems and without any verification. Since your post on the other website was more detailed in its allegations I have copied the reply posted on that site here again for your information:-
Dear Ellie WJ
You posted here on 28 February, but unfortunately we did not receive any notification of it. We have discovered it recently, and I would now like to respond.
For Bathroom Heaven our good name and reputation is our lifeblood. We pride ourselves on offering quality products and quality customer service, and of our hundreds of customers every month many are referrals. We receive many positive comments; however we are not perfect and occasionally we do get it wrong. When we do we try very hard to resolve the issue with the customer, and usually do so to their satisfaction.
In your case you seem you have been extremely unlucky. If your post is genuine you have had 4 problems in your order that we could not resolve to your satisfaction, and you have given us the worst possible rating out of the 10 ratings you could have given. I do not know who you are and would be grateful if you could post your order number here so that I can investigate fully why we apparently failed so badly with your order. In the meantime, I shall respond to each of the 4 points you raise as best I can with the information I have below.
1. Ysabel toilet arrived broken – bathroom products are very fragile, and for that reason we deliver goods ourselves wherever possible. We get a lot of very favourable feedback about how helpful and courteous our drivers are, and they very rarely break anything. Where we cannot deliver ourselves (for example if something is urgent or outside our delivery area) we use a pallet carrier. The service is then out of our hands, but I must say the carrier we currently use is generally very good. Breakages are very expensive for us and upsetting for the customer, and it would be madness for us to allow broken goods to be delivered regularly. That said, from time to time it will happen and in such cases provided the damage is reported in a reasonable period we will send a no-quibble replacement as quickly as possible.
2. Shower arm arrived broken – our shower arms are made of solid brass, and I have never heard of one being broken in transit. I am mystified by this claim; however if true I am glad to know that we sent a replacement, as we should for any item that is not delivered in perfect condition.
3. About your shower valve, you raise a number of issues, so I shall address them in turn:-
a. Valve arrived without a plate – we would never knowingly deliver an i
We can only find 2 complaints about us on online review sites in the last year (out of thousands of customers in that time), and both appear to have been written by you on 28 February 2011. On e-customersatisfaction you posted a similar flame under the name elliewj. It is easy to write flames on review sites, anonymously, with little detail as to the alleged problems and without any verification. Since your post on the other website was more detailed in its allegations I have copied the reply posted on that site here again for your information:-
Dear Ellie WJ
You posted here on 28 February, but unfortunately we did not receive any notification of it. We have discovered it recently, and I would now like to respond.
For Bathroom Heaven our good name and reputation is our lifeblood. We pride ourselves on offering quality products and quality customer service, and of our hundreds of customers every month many are referrals. We receive many positive comments; however we are not perfect and occasionally we do get it wrong. When we do we try very hard to resolve the issue with the customer, and usually do so to their satisfaction.
In your case you seem you have been extremely unlucky. If your post is genuine you have had 4 problems in your order that we could not resolve to your satisfaction, and you have given us the worst possible rating out of the 10 ratings you could have given. I do not know who you are and would be grateful if you could post your order number here so that I can investigate fully why we apparently failed so badly with your order. In the meantime, I shall respond to each of the 4 points you raise as best I can with the information I have below.
1. Ysabel toilet arrived broken – bathroom products are very fragile, and for that reason we deliver goods ourselves wherever possible. We get a lot of very favourable feedback about how helpful and courteous our drivers are, and they very rarely break anything. Where we cannot deliver ourselves (for example if something is urgent or outside our delivery area) we use a pallet carrier. The service is then out of our hands, but I must say the carrier we currently use is generally very good. Breakages are very expensive for us and upsetting for the customer, and it would be madness for us to allow broken goods to be delivered regularly. That said, from time to time it will happen and in such cases provided the damage is reported in a reasonable period we will send a no-quibble replacement as quickly as possible.
2. Shower arm arrived broken – our shower arms are made of solid brass, and I have never heard of one being broken in transit. I am mystified by this claim; however if true I am glad to know that we sent a replacement, as we should for any item that is not delivered in perfect condition.
3. About your shower valve, you raise a number of issues, so I shall address them in turn:-
a. Valve arrived without a plate – we would never knowingly deliver an i
Jun 14, 2011
Anonymous
Mar 10, 2010
Very helpful before purchase but then like getting blood from a stone. Never rings back when promised had to be chased up for every step
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